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Manage your email notification preferences

Manage your email notification preferences

You can choose which optional email notifications you want to receive from your account. This gives you more control over the notifications you receive and helps you manage them in a way that fits your workflow. 

Some emails will remain mandatory and cannot be turned off. These emails support the proper operation and use of the platform, such as ad validation and approvals or budget updates. 

Optional notifications can be managed from the Email Preferences tab. For example, you can choose whether to receive email notifications tied to actions taken on the platform, such as when a user from your account changes their role. 

Important to know

  • Email preferences are set per user and per account. 

  • If you have access to multiple accounts, you should manage your preferences separately for each one. 

  • By default, all optional notifications are turned off. If you want to receive them, you need to turn them on manually in the Email Preferences tab.  

  • Mandatory notifications are not shown in the Email Preferences tab because they cannot be disabled.

You can find the full list of mandatory and optional email notifications here:

List of mandatory email notifications

Budget and spend

  • Campaign budget updated

Performance and delivery

  • Manual catalog import completed

Ad safety

  • Ad was approved

  • Ad needs review

  • Ad asset needs review

  • Coupon scheduled

Account Access

  • Account creation attempt

  • Admin was removed from your account

  • Admin added to your account

  • User added to your account

  • User role changed in your account

  • You were invited to join several accounts

Payments

  • Credit card payment status changed

  • SEPA payment status changed

Others

  • You have been invited to an account

  • Email address verification required

  • A new advertiser account was created

  • Complete your onboarding process: reminder 1

  • Complete your onboarding process: reminder 2

  • Complete your onboarding process: reminder 3

  • Create your first campaign: reminder 1

  • Create your first campaign: reminder 2

  • Create your first campaign: reminder 3

  • Your onboarding is complete

List of optional email notifications

Campaigns

  • Campaign activated or resumed

  • Campaign paused

  • Campaign ending soon

Performance and delivery

  • Catalog import failed

  • Catalog imported successfully

  • Catalog quality score changed

  • Catalog quality needs review

  • Tag activity details available

  • Tags stopped collecting events

  • Tags collecting events again

How to access Email Preferences 

  1. Go to Settings in the navigation bar. 

  1. Open the Email Preferences tab. 

  1. Review the available optional notifications and turn on the ones you want to receive.

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