Troubleshooting: WooCommerce Errors
Troubleshooting errors
Why won't my plugins install?
Make sure your .zip file isn’t corrupted. Re‑download it from the Criteo platform and try again.
Why does my plugin appear inactive after upload?
You can activate it by navigating to Plugins > Installed Plugins and manually clicking Activate.
Why is my shop URL not accepted?
Ensure the URL:
starts with
<<https://>>does not have a trailing slash (for example, use
<<https://my-shop.com,>> not<<https://my-shop.com/).>>
Why is my product feed not appearing in Criteo after installation?
Allow up to 24 hours for the feed to sync after installation.