Troubleshooting: Set Up Events Errors
How do I enable Privacy settings?
To activate privacy settings in Shopify: go to Shopify Admin > Settings > Customer Privacy > Enable Privacy Settings.
Does Criteo support a multi-partner Shopify account?
The Criteo Sales Growth Ads app doesn't support multi-partner Shopify accounts. Use Google Tag Managerinstead for event tracking.
Why are accelerated payments not tracked?
Shopify doesn't track sales for some accelerated payment gateways (like Razorpay). This can cause missing sales or checkout data in your Criteo reporting. This is a Shopify limitation; no fix is available at this time.