Troubleshooting: Onboarding Errors
Email Address Error (User Creation)
If you encounter an error while creating a user, it may be because an account with this email address already exists.
Try logging in with a unique email address that is not already associated with any existing Criteo platform account.
You should also receive an email with further instructions (please check your inbox and spam folder).
Advertiser Profile Creation Error
If you see an error while creating your advertiser profile, it may be because the website URL is already associated with another Criteo Go account.