Troubleshoot Product Feed Errors
When setting up or updating your Product Catalog feed, you may encounter errors during the ingestion process. These errors typically occur when Criteo is unable to access, download, or parse your feed file correctly.
This guide helps you:
Understand why a feed ingestion error occurred
Identify where in the ingestion process the issue happened
Apply concrete, client‑actionable fixes to resolve it
To minimize errors, make sure your feed:
Is available at import time
Uses the correct protocol (HTTP, FTP, or SFTP)
Matches the expected file format and structure (CSV, XML, or JSON)
Where to find feed ingestion errors?
To view errors related to your Product Catalog feed:
Go to Assets → Product Catalog
Open the Product Catalog Overview
Scroll down to Imports
Click on an error to see more details
Error categories
Feed ingestion errors are grouped into the following categories, matching the structure used in the Criteo UI:
Error type | Overview |
|---|---|
Credentials | Errors related to authentication or access rights to your feed source. |
Downloads | Errors that occur while retrieving the feed file, such as missing files, network issues, pagination problems, or timeouts. |
FTP services | Errors specific to FTP or SFTP connections and file transfers. |
Parsing | Errors that occur after the file is downloaded, when Criteo attempts to read and interpret the feed content. |
Click on a category below to see the most common errors, their possible causes, and step‑by‑step guidance to fix them.