Contact support

Criteo’s Help Centers are designed to help you find answers quickly, with clear guides and resources covering key topics such as getting started, campaign management, reporting, billing, and troubleshooting. If you can’t find what you’re looking for or need personalized assistance, our Customer Teams are available to help through live chat once you’re logged into the Criteo platform.

Contact support in a few simple steps

1. Visit the Help Center first
   Browse the Help Center to access articles, step-by-step guides, and troubleshooting resources that may resolve your question right away.

2. Start a live chat
   Click the chat icon in the bottom-right corner of the page to open a conversation with Support.

3. Get faster assistance with AI-enhanced chat
   Our live chat is powered by smart AI to provide quicker, more efficient support.

4. Continue the conversation with our Customer Care team
   If needed, a member of our Customer Care team will join the chat to provide additional guidance and help resolve your issue.

Using the Help Center and live chat together ensures you get the right level of support as quickly as possible.